Return & Exchange Policy

Thank you for shopping with Wandera.
We take pride in the quality of our products, and your satisfaction is very important to us.
If you are not fully satisfied with your purchase, you can request a return or exchange within 7 days of receiving your order, as outlined below.

1. Eligibility for Returns

You may request a return or exchange if:

  • The product is unused, unwashed, and in its original packaging with all tags and labels intact.

  • The request is made within 7 days of delivery.

  • You have proof of purchase (order number, invoice, or email confirmation).

Not eligible for return/exchange:

  • Innerwear and underwear (for hygiene reasons)

  • Items that have been worn, washed, or damaged after delivery

  • Discounted, clearance, or final sale items

  • Customized or personalized products

2. How to Request a Return or Exchange

To initiate a return:

  1. Email us at customercare@wandera.com within 7 days of delivery.

  2. Include your order number, reason for return, and clear photos (if there’s a defect or damage).

  3. Our support team will review and approve your request.

  4. Once approved, you’ll receive return instructions or a pickup schedule.

3. Return Shipping

  • If the return is due to defective, damaged, or incorrect items, Wandera will cover the return shipping cost.

  • For all other reasons (e.g., size issue, change of mind), the customer is responsible for return shipping.

  • Please ensure the package is properly packed to avoid damage during transit.

4. Refunds

  • Once we receive and inspect the returned item, your refund will be processed within 3 business days.

  • Refunds will be made via the original payment method used during purchase.

  • Shipping charges (if any) are non-refundable unless the product was defective or incorrectly sent.

5. Exchanges

  • Exchanges are subject to stock availability.

  • If the requested item is unavailable, we will issue a refund or store credit instead.

  • The exchange will be processed once the returned item passes quality inspection.

6. Damaged or Defective Items

If you receive a defective, damaged, or incorrect product:

  • Contact us within 48 hours of delivery at customercare@wandera.com with photos of the issue.

  • We will replace the item or provide a refund, depending on the situation.

7. Contact Us

For any questions about returns or exchanges, please reach out to us:

Wandera
WDLC India Private Limited
2nd Floor, Thadathil Building, Next to HDFC Bank, Cusat, Kochi, Kerala – 683104
📞 +91 70123 61548
📧 customercare@wandera.com
🌐 https://wanderalife.com